Please note: We cannot deliver to PO Boxes except to Australian addresses.
We aim to pick, pack & dispatch within 1-2 NZ business days. All of our products are in stock (unless noted Out Of Stock). We ship out from our Auckland and Melbourne based fulfilment centres.
For New Zealand deliveries we use the Post Haste network. Please expect delivery 2-3 business days after dispatch. Longer for Rural addresses
For Australian deliveries we use the AusPost eParcel Express network. Please expect delivery 2-3 business days after dispatch. Longer for Rural addresses
FREE Shipping fees on our website
For New Zealand AND Australia checkouts $70.00 and above, we charge FREE ($0.00).
Where's my tracking link?
You will receive a tracking link via email automatically once we've picked & packed your shipment.
What happens with the customs fee I got charged?
If you are charged a legitimate customs fee, you may need to pay this to release your parcel. Please be careful as there are some similar-sounding SMS scams going around.
I got a txt/SMS to my phone saying my DHL parcel needs a customs tax/fee paid, do I need to pay this?
This is likely a scam.
We do not send these messages via SMS. We also will never request credit card payment action via a link in SMS.
If you receive something you are not sure about, please take a screenshot on your phone, and contact us with screenshot attached to check it for you.
Read more info here:
- netsafe.org.nz - Understanding delivery scams
- dhl.com - DHL Fraud Awareness
- cert.govt.nz - Text message scam infecting Android phones with FluBot